FAQ

Do you offer exchanges?

No. To keep the process quick and stock accurate, return the original item for a refund and place a new order for the size or item you want.

How long do I have to return an online order?

For the statutory change-of-mind right on eligible goods, tell us you wish to cancel within 14 days after receiving the goods, then send them back within the following 14 days. Start a return with our returns form.

Are returns free?

For ordinary change-of-mind or sizing returns, return postage is your responsibility. If a prepaid label is offered, its cost is shown before you confirm and deducted from your refund. If the item is faulty, damaged, incorrect or not as described, contact us so we can arrange the appropriate resolution without requiring you to bear reasonable return costs where it is our responsibility.

Can I try my item on?

Yes. You can reasonably inspect and try on clothing as you would in a shop. Please avoid wearing it beyond that, washing it, staining it or otherwise handling it in a way that reduces its value.

When will I get my refund?

Once a statutory return is sent back, we process the refund within the legal timeframe. We may wait until we receive the goods or evidence of return where the law permits. Your bank may then take additional time to display the refund.

How quickly do you dispatch?

Our target is 2–3 working days for in-stock orders.

How long does standard delivery take?

Usually around 2–4 working days after dispatch. The delivery option and current estimate are shown at checkout.

Do you ship internationally?

Not at launch. We currently deliver within the UK only.

What if my item is faulty or I received the wrong item?

Use our returns form or email info@laithathletics.com with your order number and details of the issue. We will provide the appropriate remedy in accordance with your statutory rights.

Will my preferred size be held while I return something?

No. Stock is not reserved during a return, so if you want another size you may wish to place a new order promptly.

What happens to my free launch socks if I return my whole order?

If you cancel the qualifying order in full, the promotional socks supplied with that order should also be returned. We'll never charge you if they aren't. The promotion terms contain the full details.

How do I find my size?

Every product page has a size guide with garment measurements in centimetres and inches. You can also see them all on our size guide page.